I cannot find the shot or the product/bottle I need.

All our Instant Shot Generator images are based on standard products/bottles so if you are using a standard product/bottle but cannot find it in our collection or if you found the product/bottle you want but cannot find the angle, lighting,... you need, send us a request via this page. If we think your request can be added to our catalog then we’ll create the requested shot for free and add it to our store. You’ll then be able to buy it from our store at the regular price and it will also become available to buy for everybody else. [...]

What files do I need to send you to create a Custom Shot?

Product/bottle 2D drawing (your bottle manufacturer’s drawing would be perfect) and label artwork files (the label files your designer sent you or the files you usually send to your printer). If you don’t have the product 2D drawing, we can also accept photographs of your bottle but you also need to give us its dimensions (height and diameter).

Where can I find my image?

Your image proof will be emailed to you. From there you will can just let us know if you need any changes (we offer unlimited changes until you approve the image proof). Once you approve the image, we will email you the final high res image.

How to order a Custom Shot?

Send us your Custom Shot inquiry here. Fill out the short questionnaire to know the approximate cost and attach your bottle 2D drawing, photographs, artwork files,... If we need more information we will contact you.

What happens if I don’t like the image you created?

Once your image is ready we will email you an image proof. If you think there is an issue with the image we created for you or you just want to adjust the lighting, background color, position,… you’ll just need to let us know and we will adjust the image until you are 100% satisfied and approve it.

I want my product/bottle on an image I shot or bought myself, can you do that?

Placing a product/bottle on a background image is not easy and require a lot of hours to get the perfect lighting, shadows, reflections,… we prefer to buy or shoot environment backgrounds ourselves, or completely make the background in CGI. You can always send us a request via this page and attach a photograph of the background you want as reference and we will try our best to find or shoot a similar background/environment. If we think your request can be added to our catalog then we’ll create the requested shot for free and add it to our store. You’ll [...]

I am not satisfied with the image you created and want a refund.

All our Custom Shots are fully refundable until you review and approve the product image preview (or proof). Please note that if you are not satisfied with the image preview for any reasons, we can offer unlimited modifications until you are 100% satisfied.  Once approved, no refund or modifications will be allowed. However, images created using our Instant Shot Generator are not refundable except if there is a technical issue while using our tool that prevents you to download your image. Before to order make sure to try first and watch our tutorials to understand how the tool works and [...]