Requests
Can’t find the shot you need? Send us a request!
If you cannot find the shot you need from our Instant Shot Generator collection or if you cannot find the lifestyle background you need then fill out the form below and we’ll see what we can do.
FAQ
If we think your request can be added to our catalog then we’ll create the requested shot for free and add it to our store (without your branding/label of course!). You’ll then be able to buy it from our store at the regular price and it will also become available to buy for everybody else. If your request cannot be added to our catalog, we can create a Custom Shot for you. Check our Custom Shot page for more info.
Depending on the amount of requests we get, it might take up to 2 weeks for a requested shot to be added to our store once we accept the request. After submitting your request, we’ll inform you within 2 business days if your request is accepted or rejected and we’ll provide you with an estimated timeline as well as inform you once the shot is published to our store. If we cannot accept your request in our Instant Shot Creator catalog, we can create a Custom Shot for you, this usually takes 3 business days (more info here).
We need 2D drawing of the product or photographs (front, side, top and bottom view) with approximate dimensions (height, depth or diameter), as well as your label and print artwork files.
We’re sorry to hear that but unfortunately we don’t make amendments to products/shots once they are added to our catalog. Please make sure you send us as much details as possible when submitting your request otherwise you can always send us a new request or order a Custom Shot here.
Placing a product/bottle on a background image is not easy and require a lot of hours to get the perfect lighting, shadows, reflections,… we prefer to buy or shoot environment backgrounds ourselves, or completely make the background in CGI.
Please attach a photograph of the background you want as reference and we will try our best to find or shoot a similar background/environment but note that it will also become available to buy for everybody else unless you order a Custom Shot.