I am not satisfied with the image you created and want a refund.

All our Custom Shots are fully refundable until you review and approve the product image preview (or proof). Please note that if you are not satisfied with the image preview for any reasons, we can offer unlimited modifications until you are 100% satisfied.  Once approved, no refund or modifications will be allowed. However, images created using our Instant Shot Generator are not refundable except if there is a technical issue while using our tool that prevents you to download your image. Before to order make sure to try first and watch our tutorials to understand how the tool works and [...]

What if I want to use a standard bottle shape?

Check out our Instant Shot Generator catalog here to see if you can find a standard shot you like. Then, you can either go ahead and use our Instant Shot Generator to create your shot or if you want to use that bottle on a Lifestyle Shot, just upload that bottle picture when you order your Custom Shot.

Will my competitors use the same Lifestyle background as me?

Yes but even though another customer uses the same Lifestyle background as you, the image created for you will still be unique as it will feature your own product/bottle. We never had any complaints about that but keeping our customers happy is a priority for us so do not hesitate to contact us if you notice that your direct competitor is using the same background image as you and we will find a solution to solve this.

Can I use images you created for me however I want?

Yes you can use images we created for your brand however you want. You are not allowed, however, to resell or redistribute our images as new mockups or images themselves. If you are a designer, you can use our images to show how the artworks you created look like on products and distribute our images as part of the design package you sell to your clients. Legally SmarterShots keeps the rights to the images you buy on smartershots.com and gives you a non-exclusive image usage rights. We will not distribute or sell the images we created with your branded bottles [...]

What if I am using a custom bottle shape instead of a standard bottle shape?

No problem, we’ve been designing custom bottles for the wine and spirit industry for more than 10 years now and we have designed and modelled thousands of bottles so if we don’t already have your bottle shape in our very large collection, we can simply model it from scratch with a drawing or existing photo at no extra cost and use the 3D model to create your bottle shot.

Do I need to ship you a sample of my product/bottle?

We do not need to receive a sample of your product. We operate 100% online and you will get your product shot within 3 days. Which means that even if your product is not on the market yet we can also make your product images to help you test the market or even presell your product. All we need is your product dimensions (for example: your bottle manufacturer’s drawing would be perfect) or photographs and your label artwork files (the files your designer sent you or the files you usually send to your printer).

What products do you offer?

We specialize in product photography and offer different types of images: Studio shots; Close-up shots; Lifestyle shots; Group shots with studio lighting and lifestyle images; We operate 100% online by recreating your product(s) and label(s) with CGI and 3D software which allow us to remove all imperfections on products that you can have with traditional photography. For any Custom Shot orders, we deliver your shots within 3 business days and all we need is the files you usually send to your printer or the files your designer sent you. We also created an Instant Shot Generator that you can [...]

Can I try for free before to place an order?

You can try all our Instant Shot Generator images for FREE here. Pay only if you're happy with the results and want to download the image without watermarks. You can also get a FREE Custom Shot to try our services. No payment information is required, go to this page to request your FREE Custom Shot. Note that all images we create for free will have watermarks on them and only one free Custom Shot per organization is allowed. Accounts that use a personal email address (gmail, yahoo,…), or which use an email address from an organization that has already [...]